Being able to communicate with your shared hosting company if you have any type of questions or experience any issues is important and how quickly they will answer back and react is crucial, in particular when your site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are one way to distinguish genuine suppliers from resellers. The second typically reply just to emails or support tickets and you'll need to wait for a whole day or more in order to receive a response. When your trouble requires a few responses, you will end up losing a few days so as to get a basic problem fixed. Using a legitimate and reputable web hosting provider, you should be able to connect with the support at any time and get a timely reply whatever the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services feature 24/7 tech support plus several options for communication. If you don't have an account yet, you can easily give us a call or use our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up obtaining a service which you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further analysis. In contrast to the majority of suppliers out there, we reply to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try out our support services even before you purchase a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and basic questions. Our representatives will assist you to pick the best package or give you info about our servers, to confirm if the system requirements for your sites are met. If you're an existing client, you can also contact us through electronic mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that whenever you use these two ways of correspondence, you'll get a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other companies, even big ones, you can compare the reply time considering that it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS

Each and every virtual private server package that we offer features 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it'll be easier to monitor what is going on. The maximum warranted response time for all emails and tickets is an hour, yet it rarely takes that long to receive support. When you acquire the Managed Services upgrade that we offer, our administrators will also support you with any third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

All dedicated server packages that we provide come with 24/7 support through various means of communication and with a one-hour maximum answer time warranty. If you want to learn more about the plans or you have some billing or general questions, you are able to call one of the local numbers that we have globally or you can use our live chat support and speak with a live representative. For strictly tech matters which require some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to track a certain problem. The response time for them rarely exceeds 30 mins, so that you can forget about waiting for a whole day so as to get assistance. The support service is available for all the server-related issues, which includes the pre-installed software. When you need help with third-party apps, you can consider adding the Managed Services upgrade that we provide with all packages.