A ticketing system is the most widespread correspondence medium that web hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to fix a problem that takes a certain period of time to examine or that has to be escalated to a system administrator. In this way, all replies contributed by either side will be stored in one and the same place in the event that somebody else wants to work on the problem at hand and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, so you will have to log in and out of at least two accounts in order to carry out a particular task or to touch base with the hosting company’s client service team. If you would like to manage a couple of domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. On top of that, it can take a significant period of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we’re using with our Linux shared hosting is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not have to remember different user names and passwords, as you will be able to manage your tickets and the web hosting account itself in one place. So, if you have a query or run into a complication, you can touch base with our customer service staff instantly. Our ticketing system includes an intelligent search mechanism. This implies that even in case you’ve opened a plethora of tickets over the years, you will be able to track down the one that you need without any efforts. Moreover, you can see knowledge base recommendations for troubleshooting commonly faced problems.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with the belief that you should be able to manage everything connected with your semi-dedicated account from one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an inquiry or confront a complication, you can contact our help desk support staff representatives momentarily without the need to log in to a completely different admin interface. You can browse through your website files or check different settings in your account whilst opening a new ticket or reading the response to an old one. In case you’ve got loads of tickets and you’d like to track down a specific one, you can make use of the clever search box, which is available in the Help section. We guarantee that you will obtain an answer within the hour regardless of the nature of your query or problem.