A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It's an efficient way to get some information about the website hosting services or get some issue resolved as you're talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower possibility of mistakes at the time you exchange data like usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you can do something different while the agent examines the issue involved. Also, you're able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the phone rates that you'll need to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that numerous issues are usually resolved when you speak with a live person, we supply a live chat service for all of our prospective and active customers. The chat is accessible every single day and our customer support representatives will help you with a variety of questions and issues. If you aren't our client yet, you're able to find out more about our shared hosting plans and the hosting platform in general so that you can make sure that your sites will work properly on our servers. In case you already have an account and you have some questions or you have any kind of troubles with some of our services, you'll be able to get in touch with us through our live chat and we can provide the necessary info or assist you to troubleshoot the problem. You will need to open a trouble ticket for specific troubles which need longer time or the help of a sysadmin, still for a variety of standard issues you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all of our Linux semi-dedicated hosting, you're able to get the answers for any questions you have or have a lot of issues resolved quickly. The chat service is accessible each and every day, therefore you are able to get in touch with an agent even on weekends and holidays. In case you are unsure which plan is better for your sites or if our outstanding cloud hosting platform covers some system requirements, you may come on our live chat before purchasing anything. If you are an active customer, you'll be able to receive more details about account settings, billing issues along with a number of common tech troubles you may encounter, let's say in case you are unable to set up an email account in a client on your PC. Our live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.