If you’ve ever got any enquiries related to your hosting plan or you experience a problem with your websites, you’ll need to contact the respective hosting provider’s tech support team. It may not make a difference how promptly they’ll reply if you have an inquiry of a general nature, but a problem such as a misapplied software app update, for instance, may lead to your site becoming broken or unavailable on the Internet. And the longer you wait for the support team to help you out, the longer the site will be inoperational. If you offer services or goods online, any downtime will affect your site in a disruptive way and you may lose existing or potential visitors. Many hosting providers, especially resellers, respond to trouble tickets and e-mails within 24 hours, but in the digital sphere that’s much too long, as visitors will hardly ever revisit a site that’s not working properly for a long time period.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting include a 60-minute reply guarantee, which goes to say that irrespective of what inquiry or obstacle you may have, we will always be there to assist you. In fact, it seldom takes more than half an hour to get a problem fixed or an enquiry answered, and this is valid for both sales and technical matters. Our customer service staff members are available 24/7, even on weekends and official holidays, which implies that you’ll get timely assistance at all times. We understand just how priceless time can be, so by the time we answer your trouble ticket or email, we will have probed into the issue and, in case we haven’t discovered a solution, we’ll give you more info on what you need to do on your end – when the situation demands this. With our support services, you can be sure that there will be somebody to assist you instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk staff representatives will be at your disposal all the time and they’ll answer any support ticket that you submit through your web hosting Control Panel within less than one hour. The ticket response time is guaranteed irrespective of whether you’ve got a generic question in regard to your semi-dedicated server or you bump into some predicament and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available day and night to tackle any general, billing or technical issue. If you contact us about anything that is within our power, we will sort it out before we reply, so you won’t have to wait for hours or days while the problem persists. In case there is something that you have to do on your end, we will provide you with the needed information – what workable solutions to try, what steps to take, etc.