Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be responded to within maximum 60 minutes after the trouble ticket or e–mail was received. If your case requires additional assistance from a server administrator, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner then leave a note to let you know that more time will be required for reaching the optimal solution. And if you take advantage of the Administration Services package, any of the server administration tasks included there will be performed whenever you specify.

  • Top quality support service

  • A Top–Class Client Support Service

  • We’ll be available to you 24–7 to reply to any enquiries that you may have regarding our Site Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. In case you also require help handling server admin procedures, you can take a look at our Administration Services package, which includes backup hard disk drive space, OS updates every week, server monitoring and restarting services, plus installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated hosting server is fitted out with our free Site Control Panel, which features an elaborate knowledgebase plus a group of instructional video tutorials. Whenever you require help while working with the Site Control Panel, just hit the Videos or Help buttons situated in the upper right corner.